Privacy Policy — CreatorHai

This policy explains how CreatorHai ("CreatorHai", "we", "us") handles personal information when you visit www.creatorhai.com (the "Website") or contact us by email, phone or WhatsApp. We try to collect as little as we need and to be clear about how we use it.

1. Information we collect

Information you give us. When you email, call or message us, we receive what you share, such as your name, email address, phone number, brand or company name, city, niche, social media profile links, and the content of your message. Creators may also share details about their content, platforms and audience.

Information collected automatically. Like most websites, our hosting provider and the third-party services described below may receive technical information such as your IP address, browser type, device type and the pages you request. The Website does not require an account. If you use our contact form, the details you enter are sent to us, and may be handled by the form service we use to deliver them.

2. How we use your information

To reply to your enquiry and to provide the services you ask about, such as creator shortlists or campaign management.
To introduce brands and creators to each other where you have asked us to do so.
To keep the Website secure, and to understand and improve how it works.
To meet legal, accounting and regulatory obligations.

We do not sell your personal information.

3. Basis for processing

We process personal information with your consent, for example when you contact us and ask us to respond, and where needed to perform an agreement with you or to comply with the law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

4. Sharing your information

We share information only where needed:

With brands or creators you have asked us to introduce you to, limited to what is needed for the introduction.
With service providers that help us run the Website and our business, such as hosting, email, form-handling and messaging providers, who may only use the information to provide their service to us.
When required by law, or to protect our rights, users or the public.

5. Cookies and third-party content

The Website does not use advertising cookies or trackers. To display the site, your browser loads fonts from Google Fonts and some images from Unsplash. Those providers receive your IP address and basic request details under their own privacy policies. If we add analytics tools in future, we will update this policy first.

6. Links to other websites and WhatsApp

The Website links to external services, including WhatsApp. If you contact us on WhatsApp, WhatsApp's own terms and privacy policy apply to that conversation. We are not responsible for the privacy practices of other websites.

7. How long we keep information

We keep enquiry and business correspondence for as long as needed to respond, deliver services and meet legal or accounting requirements. After that we delete it or anonymise it.

8. Security

We use reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your rights

Subject to applicable law, you may ask us to give you a summary of the personal information we hold about you, correct or update it, erase it, or withdraw your consent to our processing. You may also nominate another person to exercise these rights on your behalf. To make a request, write to info@creatorhai.com. We will reply within a reasonable time and in any case as required by law.

10. Children

The Website is meant for businesses and creators aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

11. Grievances

If you have a concern about how your information is handled, email info@creatorhai.com with the subject "Privacy grievance". We aim to acknowledge it within 24 hours and resolve it promptly.

12. Changes to this policy

We may update this policy from time to time. The "last updated" date above shows when it last changed. Continued use of the Website after an update means you accept the revised policy.

13. Contact us

CreatorHai
Email: info@creatorhai.com
Phone / WhatsApp: 7976574443